Effective from 1 October 2026
Terms of service
These terms set out how you can use the Parento app and website. They are prepared under Polish law, including the Act of 18 July 2002 on providing services by electronic means and the Consumer Rights Act of 30 May 2014.
1. Service provider
The services are provided by Parento sp. z o.o., ul. Ząbkowska 27/31, 03-736 Warszawa, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register under KRS number 0001043218, tax ID (NIP) 113 318 74 23, REGON 521487303, share capital PLN 50,000 (the Provider). Contact: pomoc@parento.app, phone +48 22 290 41 18 (Mon-Fri, 8 am-6 pm (CET)).
2. Definitions
- App: the Parento mobile app for iOS and Android.
- Website: the Parento website.
- User: an adult, the parent or carer of a child, using the App or the Website.
- Consumer: a User acting as a consumer under applicable law.
- Start plan: the free tier.
- Subscription: the paid Plus or Family plan, monthly or yearly.
- Grandma mode: a feature for sharing the day plan with others via a link.
- Tula: the AI-based assistant available in the App.
3. Services
The Provider offers: account management, suggestions on dressing, sleep, travel and packing, weekly tips, the Tula assistant, Grandma mode, a newsletter and contact forms on the Website. The features of each plan are described on the Pricing page.
4. Technical requirements
To use the App you need a device running iOS 16 or Android 10 or later, internet access and an active email address. Grandma mode and the Website work in current versions of popular browsers. Thermometer features require Bluetooth.
5. Account
The account agreement is concluded on registration for an indefinite period. The User provides accurate details, keeps the password confidential and may delete the account at any time in the App settings, which terminates the agreement.
6. Nature of the advice
Content in Parento, including Tula’s answers, is for information and education only. It is not medical advice and does not replace a consultation with a doctor, midwife or other professional. In an emergency call 112 (or 999 in the UK).
Weather forecasts and air quality data come from third-party providers and may differ from actual conditions. The User always makes the final decision about dressing and caring for the child, taking the child’s wellbeing into account.
7. Subscriptions and payments
Subscription prices include VAT. Payments are handled by Apple (App Store) or Google (Google Play) under their terms. New Users can take a 14-day free trial. Subscriptions renew automatically unless cancelled in the store settings at least 24 hours before the end of the current period. After cancellation the Subscription runs until the end of the paid period and the account returns to the Start plan without losing data.
8. Right of withdrawal
A Consumer may withdraw from a distance contract within 14 days of concluding it, without giving a reason, by sending a statement to pomoc@parento.app. Because payments are handled by Apple and Google, refunds follow the relevant store’s procedure. We are happy to help you through it.
9. Complaints
The Provider is responsible for the conformity of digital services with the contract under applicable consumer law. Send complaints to pomoc@parento.app with a description of the problem. We will reply within 14 days.
10. Acceptable use
Users must not provide unlawful content, attempt to bypass the App’s security or share their account beyond the features of the Family plan and Grandma mode. The Provider may suspend an account that breaches these rules after first asking the User to stop.
11. Intellectual property
The App, Website, guide articles and graphics are protected by copyright. Users receive a non-exclusive, non-transferable licence to use them as needed to use the services, for personal use only.
12. Disputes
Consumers in Poland may use out-of-court complaint and redress procedures, in particular the help of municipal consumer ombudsmen and the regional Trade Inspection. Consumers in other countries may contact their national consumer bodies.
13. Personal data
Our Privacy policy describes how we process personal data.
14. Changes to these terms
The Provider may change these terms for valid reasons, such as changes in law or in the services. We will announce changes in the App and by email at least 14 days in advance. Users who do not accept the changes may terminate the agreement by deleting their account.
15. Final provisions
These terms are governed by Polish law. This choice of law does not deprive Consumers of the protection of mandatory provisions of the law of their country of habitual residence. These terms apply from 1 October 2026.
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